1. How do I get started?
To add CareCredit as your practice's payment plan, just call 800-300-3046 x4519. Or you can enroll by completing our online Participating Professional Application, which will be sent to CareCredit, at which time a representative will contact you to complete your enrollment process.
CareCredit is a winning solution for you, your practice, and your patients!
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2. Is CareCredit easy for my practice to use?
Yes. We take care of the billing and collecting so valuable time can be better spent on other important responsibilities such as patient care and developing patient relationships. We provide the office staff with a personalized orientation, all the tools needed to present the program to your patients, and all the materials to quickly and efficiently process applications.
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3. Is CareCredit widely used?
CareCredit is at work in more than 50,000 healthcare practices nationwide and has been used by over 3.5 million patients to get the treatment they want and need. CareCredit is endorsed by most major state and national dental associations. CareCredit is also recommended by leading practice management consultants.
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4. How does my practice get paid?
Within two business days, the treatment fees are electronically deposited into your practice's bank account, less a minimal processing fee.
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5. What if my patients don't pay their bills?
CareCredit is a non-recourse program, so if your patients delay treatment or default, it's not your responsibility.
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6. How do my patients apply for CareCredit?
Simply have the patient complete a short application. Or your practice can use Pre-Approval to know in advance if your patients will be approved for CareCredit before the financial discussion of a treatment plan or their appointment for treatment.
Then, your office staff sends in the necessary information via phone, fax, or by using the online application to our credit center, which is open 7 days a week, 16 hours a day. Within minutes, or seconds if using the 23/7 online application, a line of credit is granted to qualified applicants. Your office staff can then process charges to the patient's account immediately. It's that simple.
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7. Is CareCredit HIPAA compliant?
The Health Insurance Portability and Accountability Act ("HIPAA") became effective in April 2003 and protects private information that your patients share with you and any "Business Associate" of yours. You are not required to have a Business Associate contract with CareCredit because the patient financing program typically does not include the exchange of patient health related information. CareCredit does take steps to ensure that any information about your patients is protected and used only for the purposes of the CareCredit program.
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8. Does CareCredit provide support?
When you enroll in CareCredit, your office receives the best support in healthcare. CareCredit provides your staff members with a personalized orientation, which includes tips on how to present financial options to patients and helpful presentation tools. Your practice also receives all the ongoing supplies you'll need, free of charge.
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9. How do I know if my patients will like CareCredit?
More than 50,000 healthcare providers have made CareCredit their practice's payment plan and more than 3.5 million patients have been financed. Their patients appreciate the proven benefits such as low, flexible monthly payments, no initial cash outlay, and no initial or annual account holder fees.
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10. Why do I need to offer CareCredit if I already accept major credit cards?
Major credit cards may be a limited payment option for more comprehensive treatment. According to a recent credit card industry survey, the average person has only $300 of credit available on their consumer credit cards. Visa and MasterCard may be limited payment options for treatment fees of several hundred dollars or more. With CareCredit, your patients have a separate line of credit that allows them to accept recommended treatment. Plus, they can schedule their treatment immediately.
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