Insights, Articles and Resources for Healthcare Providers

Receptionist wearing scrubs on phone at front desk

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Mastering the Initial Patient Contact and Pre-Appointment Conversation

Learn tips from health and wellness providers for building trust and creating a smoother patient or client experience at the start of their care journey.

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Prepare to Keep Caring with Healthy Cost Conversations

Proactive conversations about the cost of care for pets can build trust, loyalty and stronger relationships with your clients. Learn how to be prepared for the cost conversation.

Two veterinary techs working with a horse

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The Art of Setting Boundaries and Keeping Them

Four tips to help you master the art of boundaries and drive resilience in your life as a veterinarian.

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Building Trust and Getting Paid: A Guide to Managing Client Expectations

With the right communication, resources and advanced planning, you can create a smoother payment process for both clients and your practice.

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5 Ways You Can Build Healthy Financial Relationships with Horse Owners

Follow these strategies to help your clients better prepare for the cost of their horses’ veterinary needs over a lifetime.

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A Field-Tested Strategy to Help You Rein in Receivables

Learn key strategies for overcoming payment obstacles in the field and creating a smoother accounts receivable process for your equine veterinary practice.

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Best Practice: Hire the Friends You Don’t Know Yet

Learn helpful dental hiring strategies, including looking outside your own circle and even beyond the dental industry when recruiting new team members.

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7 Tips for Engaging Younger Patients in Their Hearing Health

Research shows a lack of urgency among consumers, especially younger generations, when it comes to taking care of their hearing health. Learn some tips for getting younger patients more engaged.

Patient receiving tablet from receptionist

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Add Value to Your Dental Practice by Adding Revenue Streams

What’s the best way to add new revenue streams to your dental practice? One dentist shares his experiences and insights for thinking beyond basic dental care products and services.

5 Ways to Improve Revenue Cycle Management

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5 Ways to Help Improve Revenue Cycle Management

Revenue cycle management (RCM) is critical for health and wellness providers. Implementing RCM best practices could help you improve your patient experience and stay financially healthy.

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How to Help Your Patients Navigate the Annual Deductible Reset

Improve the patient-provider relationship by engaging in conversations about the annual deductible reset.

Information about the Medical Billing Process

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How the Health and Wellness Billing Process Works

This article explores the lifecycle of a health and wellness bill, from pre-appointment planning through the patient visit and utilization review.

Increase revenue in health systems graph

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How to Help Increase Healthcare Revenue

From workflow inefficiencies to navigating ever-changing regulations, increasing healthcare revenue can be challenging. Read on for our helpful strategies.

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Strategies to Help Improve Patient Retention

Improving patient retention benefits both the provider and the patient. Learn strategies to help boost your patient experience and inspire loyalty.

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How to Help Improve the Patient Financial Journey

Strategies to improve the patient financial journey and key benefits that can result from an improved patient financial journey

7 Benefits of Offering Patient Financing

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Patient Financing: 7 Benefits for Your Patients and Practice

Allowing patients to pay healthcare costs over time can lead to a healthy accounts receivable and improve patient satisfaction.

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6 Key Trends in Healthcare Payments to Watch

With emerging digital solutions and established healthcare payment and financing partners, providers are bridging the gap between what consumers want and need and what providers can offer.

Talk About Financing Options With Medical Patients

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How to Talk About Financing Options with Patients

Discover helpful ways to effectively communicate financial responsibilities and financing options with patients before, during and after care.

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You may be able to enhance the patient payments process: Strategies to consider

By focusing on strategies to improve the patient payments process, providers can help patients pay for the care they want and need while simultaneously recouping necessary revenue.

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Billing for Telehealth: Best Practices and Key Questions to Ask Payers

Telehealth care is on the rise. How does billing for telehealth compare to in-office visits?

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How to optimize your patient payment experience to help improve patient loyalty

The payment experience impacts patient loyalty. This article will examine the connection and offer strategies to improve the payment experience to help enhance patient retention.

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Why Is Healthcare Revenue Cycle Management Important?

A successful revenue cycle management process is essential in healthcare. Find out how RCM works, ways to improve it, and how to tackle common challenges.