How Cost Impacts the Patient and Provider Journey

The impact of out-of-pocket costs on the healthcare journey is not a new topic. Costs can be a barrier to patients seeking the care they want and need.

By Synchrony, Health & Wellness

Posted Jul 12, 2024 - 9 min read

As out-of-pocket costs rise, this barrier may persist and grow, which could increase the likelihood of patients delaying or forgoing health and wellness care for themselves and loved ones due to concerns with how to pay.

You may be surprised at how much cost impacts a patient’s decisions and behaviors today and just how wide the gap is between how they said they want and need cost to be handled, and how it is handled by most providers1 including payment options offered.

 Flexible financing with the CareCredit credit card can help address these barriers and gaps by empowering providers to help more patients commit to the health and wellness care they want and need.

Read the latest research in "How Cost Impacts the Patient and Provider Journey" to learn:

  • How cost and payment options factor into patient decisions for care
  • Average out-of-pocket costs within specific healthcare industries
  • When and how patients prefer to have discussions about cost
  • Payment options healthcare practices are offering and how those align with patient preferences
  • How financing and proactive cost discussions can help both patients and providers
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This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors and/or medical providers with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. Your receipt of this material constitutes your acceptance of these terms and conditions.

1 Healthcare Journey Research Consumers and Providers, Synchrony, 2023. CareCredit is a Synchrony solution.

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