Insights, Articles and Resources for Healthcare Providers

April 2025

Simple Solutions to Improve the Patient Financial Experience

With health and wellness expenses on the rise, providers who deliver an optimal financial experience seize the opportunity to boost patient satisfaction and retention. Read more for some helpful strategies.

7 min read

March 2025

CareCredit Tools and Resources to Help Your Team Succeed

Get the support you need to simplify the financing conversation for your staff and your patients or clients. CareCredit offers in-office and online marketing materials, scripts, tools for calculating estimated payments and much more.

2 min read

March 2025

Healthcare Billing Best Practices: Better Claims and Patient Payments

Effective patient billing and collection is essential for healthcare organizations' financial health, and it's also important for maintaining a positive patient experience. Learn how to navigate the complexities of healthcare billing.

8 min read

Man and woman using CareCredit credit card to pay at office

March 2025

CareCredit FAQs for Providers: What to Know for Your Practice or Business

Get your questions answered about the CareCredit credit card, including how it can be used by patients and clients, the ways it can benefit health and wellness practices or businesses, processing logistics and more.

5 min read

Three health professionals working together at conference table

February 2025

5 Key Trends in Healthcare Payments to Watch

With emerging digital solutions and established healthcare payment and financing partners, providers are bridging the gap between what consumers want and need and what providers can offer.

7 min read

Healthcare professional on phone while writing on notebook, laptop in front of her

February 2025

Billing for Telehealth: Best Practices and Key Questions to Ask Payers

How well does your practice support patients throughout the telehealth billing process? Discover ways to improve your patient payments process and boost your financial performance.

5 min read

Client working with healthcare professional on form

February 2025

5 Helpful Strategies to Improve Your Healthcare Billing Process

Healthcare billing plays a crucial role in keeping your operations running smoothly. Learn smart strategies for reviewing and improving the billing process for your patients and practice.

7 min read

February 2025

6 Strategies to Reduce Churn and Boost Patient Retention

Improving patient retention benefits both the provider and the patient. Learn strategies to help improve your patient or client experience and inspire loyalty.

7 min read

7 Benefits of Offering Patient Financing

February 2025

7 Benefits of Patient Financing for Health and Wellness Practices

Flexible financing gives patients and clients another way to pay for care at the time of service, which helps both patients and your practice. Learn more about the benefits.

5 min read

February 2025

Patient Financial Communication Tips and Scripts

Learn when and how to most effectively talk to patients about the cost of care and payment options that can help them access the care they want and need.

4 min read

Man and woman filling out forms at reception desk

February 2025

Patient Responsibility: Overview and Guidance for Healthcare Providers

Learn how patient financial responsibility works within the health and wellness billing process and what you can do to help patients understand and pay for their out-of-pocket expenses.

7 min read

Woman speaking to another woman at a healthcare reception desk

February 2025

How to Help Your Patients Navigate the Annual Deductible Reset

Improve the patient-provider relationship by engaging in conversations about the annual deductible reset.

7 min read

Woman speaking with healthcare professional

February 2025

How to Communicate Financial Responsibilities to Patients

Discover helpful ways to effectively communicate healthcare financial responsibilities with patients before, during and after care.

6 min read

Receptionist wearing scrubs on phone at front desk

December 2024

Mastering the Initial Patient Contact and Pre-Appointment Conversation

Learn tips from health and wellness providers for building trust and creating a smoother patient or client experience at the start of their care journey.

10 min read

5 Ways to Improve Revenue Cycle Management

September 2024

5 Ways to Help Improve Revenue Cycle Management

Revenue cycle management (RCM) is critical for health and wellness providers. Implementing RCM best practices could help you improve your patient experience and stay financially healthy.

7 min read

Information about the Medical Billing Process

September 2024

How the Health and Wellness Billing Process Works

This article explores the lifecycle of a health and wellness bill, from pre-appointment planning through the patient visit and utilization review.

7 min read

September 2024

How to Help Improve the Patient Financial Journey

Strategies to improve the patient financial journey and key benefits that can result from an improved patient financial journey

6 min read

Talk About Financing Options With Medical Patients

September 2024

How to Talk About Financing Options with Patients

Discover helpful ways to effectively communicate financial responsibilities and financing options with patients before, during and after care.

6 min read

September 2024

You may be able to enhance the patient payments process: Strategies to consider

By focusing on strategies to improve the patient payments process, providers can help patients pay for the care they want and need while simultaneously recouping necessary revenue.

7 min read

September 2024

How to optimize your patient payment experience to help improve patient loyalty

The payment experience impacts patient loyalty. This article will examine the connection and offer strategies to improve the payment experience to help enhance patient retention.

5 min read

September 2024

Why Is Healthcare Revenue Cycle Management Important?

A successful revenue cycle management process is essential in healthcare. Find out how RCM works, ways to improve it, and how to tackle common challenges.

6 min read

How to offer payment plans for your patients

September 2024

How to offer flexible payment options to your patients

Payment plans can benefit patients, providers, and healthcare systems. Learn more about the advantages of healthcare financing plus best practices.

6 min read

September 2024

An in-depth look at patient financing options

Discover why patients seek financing options and the pros and cons of the two of the main options for patient financing.

7 min read

April 2024

Recognizing Burnout in Healthcare Staff and Ideas for Addressing It

The contributing factors to healthcare worker burnout and the results of a valuable survey that assesses the factors of employment that healthcare workers most value.

15 min read