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RESEARCH
The Synchrony Pet Lifetime of Care Study can help your practice understand the landscape your clients are facing, their stress points around cost of care and how to address their needs.
An AVMA study, Language That Works: Changing the Way We Talk About Veterinary Care, reveals the words veterinary teams should (and shouldn’t) use when talking with pet owners.
The 2021 CareCredit Path to Care study, revealed insights into the emotions and attitudes that influences pet owners when deciding on veterinary care.
According to the 2021 AAHA Financial Care Study, practices have a number of opportunities to improve the way they discuss the cost of care with pet owners.
According to a language-focused research study spearheaded by the AVMA, what you say to your clients–right down to specific words and phrases–matters.
According to a Synchrony Lifetime of Care Study, seven out of ten pet parents consider their pets as members of the family, yet nearly half underestimated the lifetime cost of care.
RESEARCH
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