Animal & Pet Care

October 2024

Pet Lifetime of Care Study

The Synchrony Pet Lifetime of Care Study can help your practice understand the landscape your clients are facing, their stress points around cost of care and how to address their needs.

4 min read

Illustration of woman with dog reaching to a clipboard held by vet

June 2024

Learning to speak “pet owner”

An AVMA study, Language That Works: Changing the Way We Talk About Veterinary Care, reveals the words veterinary teams should (and shouldn’t) use when talking with pet owners.

2 min read

Illustration of woman on laptop sitting on couch with dog

August 2022

Decoding the pet owner path to care

The 2021 CareCredit Path to Care study, revealed insights into the emotions and attitudes that influences pet owners when deciding on veterinary care.

2 min read

August 2022

Understanding financial care in veterinary practices

According to the 2021 AAHA Financial Care Study, practices have a number of opportunities to improve the way they discuss the cost of care with pet owners.

2 min read

August 2022

Learning How to Speak 'Pet Owner' Enhances the Value of Regular Care

According to a language-focused research study spearheaded by the American Veterinary Medical Association, what you say to your clients — right down to specific words and phrases — matters.

2 min read